We build custom scheduling and dispatch intelligence on top of the software you already use. Your CSRs type an invoice number; the right tech, the right day, and the tightest route come back in a second.
Built for appliance repair and field service, where the calendar, the parts shelf, and the map all have to agree.
Type an invoice number and get the three best tech‑and‑day options, scored on drive time, territory, capacity, parts on hand, and the customer's own notes.
Every tech's day re‑routed for the least driving, with lunch, first calls, and end‑of‑day rules respected. Compared live against what you do today.
A cancellation leaves a hole. One search finds the ready‑to‑go jobs near that route, so the slot is sold before the tech finishes his coffee.
Knows which parts are in which truck, what's on the shelf, and what's still on order, and won't offer a day the part can't make.
Who booked what, how often the recommendation was followed, where capacity is tight, and what the day actually cost in drive time.
Today's stops in order, one‑tap "on my way" that texts the customer a real ETA, and check‑ins the office can see.
No migration, no new system of record. Your dispatch software stays the source of truth; NewShift reads from it and writes bookings back into it.
Territories, shop days, who covers what on which weekday, first‑call customers, parts flow. The knowledge that lives in your best dispatcher's head becomes rules the system follows every time.
Secure, read‑mostly integration with your scheduling system. Bookings are written back exactly the way a CSR would do it by hand, so nothing downstream changes.
One search box. No training manual. We sit with the team, watch what they do, and tune it from their feedback for the first month.
Every booking and every override is measured. We review the misses with you and turn them into rules, so the system earns trust instead of asking for it.
Factory‑authorized appliance repair across Southern California and the Bay Area, 50+ technicians, thousands of open invoices. Their outsourced scheduling tool cost five figures a month and still left CSRs scrolling calendars by hand.
"Very user friendly."
— Customer Service Manager, Bay Area branch, first week live
Scheduling, routing, Fill‑A‑Slot, parts intelligence, and a tech phone app, all on top of their existing dispatch system.
Twenty minutes. Bring your messiest scheduling problem; we'll tell you honestly whether we can solve it.
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