Every business has work that eats the day: scheduling, routing, follow‑ups, the spreadsheet somebody updates by hand. NewShift builds your own AI to take it over, on top of the software you already use, and keeps making it smarter.
Anywhere people are doing by hand what a system should do for them. These are the kinds of things we build; the first one runs dispatch for an appliance service company every day.
The best person, day, and route in a second, scored on your real rules: territory, capacity, drive time, what's on hand, and what the customer asked for.
Every day re‑planned for the least driving and the fewest surprises, with breaks, time windows, and end‑of‑day rules respected, and compared against what you do today.
Texts and emails that go out on their own with real information: ETAs, delays, confirmations. Your templates, your voice, no one copying and pasting.
Knows what's in which truck, what's on the shelf, and what's still on order, and never promises a date the parts can't make.
Who did what, where capacity is tight, what the day actually cost, and whether the system's advice is being followed. Numbers you'd otherwise pay someone to compile.
Phone apps for the people in the field, one‑box search for the office, admin screens your managers run themselves. Built around how your people already work.
No migration, no new system of record. The software you run on stays the source of truth; NewShift reads from it and writes back into it.
The knowledge that lives in your best people's heads, who handles what, when, and why, becomes rules the system follows every time.
Secure integration with whatever you already run. Changes are written back exactly the way your staff would do it by hand, so nothing downstream changes.
One search box. No training manual. We sit with the team, watch what they do, and tune it from their feedback for the first month.
Every booking and every override is measured. We review the misses with you and turn them into rules, so the system earns trust instead of asking for it.
Factory‑authorized appliance repair across Southern California and the Bay Area, 50+ technicians, thousands of open invoices. Their outsourced scheduling tool cost five figures a month and still left CSRs scrolling calendars by hand.
"Very user friendly."
— Customer Service Manager, Bay Area branch, first week live
Scheduling, routing, Fill‑A‑Slot, parts intelligence, and a tech phone app, all on top of their existing dispatch system.
Twenty minutes. Bring your messiest problem; we'll tell you honestly whether an AI built for it would pay off.
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